DELIVERY AND PAYMENT METHODS

Medinova Co. Ltd. is always committed to bringing readers reputable and quality information along with a team of consulting experts with good expertise and a high sense of responsibility. Below, Medinova would like to instruct you on delivery and payment methods when you intend to purchase goods through germacos.com website.

1. DELIVERY

1.1 Go directly to the store distributing Germacos products and receive goods

For customers who want to receive goods directly, you can find the addresses of partner stores providing products of Medinova Co. Ltd. At the partner’s location, you will receive the goods and pay directly with the location.

Please check carefully and compare the product before receiving.

You will be advised by the specialists on product information, usage and a full sales invoice.

1.2 Delivery staff of Medinova Co. Ltd. delivers goods to customers

The delivery department will contact you in advance to arrange a specific time and location for delivery to you.

Please directly check the goods carefully as soon as you receive them from the delivery staff. If there is a problem related to the type, design, quality, or quantity that is not the same as in the order, please contact us. Notify us immediately for coordinated handling. If there are no problems, please receive and sign the delivery note.

In case for some reason the delivery staff of Medinova Co. Ltd. cannot deliver the goods in time, we will contact you and notify you (if a third-party service is in charge of the delivery then they will act accordingly).

Note: When ordering online, please fill in the necessary information completely and accurately as requested on the website to create favorable conditions for us to deliver goods and receive payment quickly. Medinova Co. Ltd. is not responsible for late or lost deliveries due to inaccurate information provided by you.

Note: Delivery time may be slower than expected for a number of reasons such as: Customer address is incorrect, customer is not at home, delivery staff cannot contact customer, natural disaster, other force majeure etc. If due to Medinova Co. Ltd.’s reasons, we will contact you to re-arrange a reasonable delivery time.
Note: After you have signed to receive the goods without making notes or comments about the product, Medinova Co. Ltd. is not responsible for return requests due to damage, scratches, breaks, or dents, wrong goods, etc. from you later.

Note: In case we deliver but for some reason you do not accept the reception of the product, please pay the shipping fee occuring to return the product with the shipper.

While waiting to receive the goods, if you have any questions about shipping information, please contact Medinova Co. Ltd.’s via email info@germacare.vn for assistance.

2. PAYMENT

Method 1: Payment by bank transfer

Please notice our QR code providing all our bank information displayed on payment methods.

After receiving the customer’s incoming money to account, we will call the customer to confirm and send the goods.

Method 2: Cash on delivery

You will pay for the goods to the courier or delivery staff of Medinova Co. Ltd. when receiving the goods at home after checking the products purchased from GERMACOS.

With the motto ‘Customers first’, Medinova Co. Ltd. is committed to applying the most convenient delivery and payment methods for customers.