WARRANTY & RETURN

WARRANTY AND RETURN POLICY

Germacos.com is a website owned by Medinova Co. Ltd., with a fully specified warranty and return policy. Before using or consulting the information on the website, you need to read this information carefully. If you are not satisfied or there are violations, please consider the authenticity of the information.

1. CONTENT

Medinova Co. Ltd. applies a return policy for customers within 7 days, calculated from the date of receipt. During this period, we will change to another product or refund you according to the regulations of the distributing Germacos products. To ensure smooth product return processing at Medinova Co. Ltd., please read the information in the article below.

2. CAUSES TO ACCEPT RETURN

Medinova Co. Ltd. accepts to return products to customers in one of the following cases:

The product you receive from Medinova Co. Ltd. does not have the original packaging or label or the shipping unit delivered the product with the wrong quantity or design compared to the order.

When you receive the product, it is discovered that the product is defective due to the manufacturer or has an error during transportation causing deformation, scratches, contamination, etc.

Products that have expired as of the date you receive the goods.

Customers change their need to use the product if approved by Medinova Co. Ltd.

3. CONDITIONS FOR RETURN OF PRODUCTS OF MEDINOVA CO. LTD. ORDERED FROM WEBSHOP GERMACOS

3.1 Requirements for returned products

To return the product, please note that the product must meet the following conditions:

The product is intact, fully labeled and sealed exactly as when you received the product. If the product is defective due to the manufacturer or during transportation, you also need to ensure that the product’s condition is the same as when received.
Products returned to Medinova Co. Ltd. must be complete, including accompanying free products.

To ensure your rights, when the delivery staff sends the product, you MUST take a picture of the product upon receipt. Products you send back for exchange at Medinova Co. Ltd. need to be accompanied by invoices and documents obtained upon receipt.

3.2 Product return period

To ensure your rights during the product return process, please follow the regulations as follows:

When receiving the product, if you discover an error, please immediately contact Medinova Co. Ltd. for processing or email info@germacare.vn. At this time, Medinova staff will receive information and instructions to guide you to return the product.
Customers need to return the product to Medinova within 07 days of receiving the goods to the address: Tầng 19, tòa nhà Capital Place | số 29 Liễu Giai | Ngọc Khánh | Ba Đình | Hà Nội | Việt Nam.
After receiving the product, Medinova Co. Ltd. will exchange the product or refund you according to regulations.

3.3 Product return costs at Medinova Co. Ltd.

Products returned due to manufacturer’s errors or Medinova Co. Ltd.’s errors as well as during the shipping process will be completely free of charge.

In case of returning a product due to changing needs, please pay the shipping fee for the product, Medinova Co. Ltd. will assist in paying the return shipping fee.

3.4 Product return method

3.5 Refund policy

After processing the product return request, Medinova Co. Ltd. will refund the money via the bank account number you provide with an amount equal to the product value.

The time it takes customers to receive money back into their account from Medinova Co. Ltd. depends on the bank’s processing time.

In this article, we have provided customers with the return and refund regulations of Medinova Co. Ltd.. To ensure your rights, please follow the regulations and check the goods before receiving.